Service

Customer propensity

Your Google Analytics account and customer postcode data are a rich, under-utilised resource to understand your customers, where they are, sources of growth and how best to target advertising

What is it?

Starting from your Google Analytics account, customer postcode data and store locations (just one of the three, or all of them), we match to small area geo-demographic data to produce a rich, detailed view of your customers.

We create a highly detailed view of the UK that is aware of customer demographics, drive-times, store locations and catchment areas, overlaid with media consumption for advertising targeting.

Customer propensity analysis becomes a powerful platform to understand your customers: Who they are now, where there are sources of growth, how to tap into them with advertising or expanded distribution and ongoing performance tracking.

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When is it used?

  • Understanding the demographics of your customer base and who is driving sales value
  • Targeting local advertising, including outdoor, door drops, direct mail and addressible TV
  • Targeting regional broadcast advertising
  • Store performance diagnostics and modelling
  • Finding sources of growth, where people who look like your customers are not currently shopping with you
  • Forecasting the performance of potential new store locations

Why Sequence?

  • Instantly accessible, interactive tools for understanding your current customers and potential sources of growth
  • We can start with just your Google Analytics data
  • Advanced local area web traffic normalisation makes Google Analytics geo data powerfully useful
  • Combined with marketing mix modelling, we go beyond ROI measurement to explain who is responding

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