The Stages of Marketing Measurement

When marketing measurement doesn’t work, it’s almost always because you’re trying to hold onto techniques that are best applied to businesses smaller than yours.

Borrowing techniques from larger businesses can work but trying to operate one, or even two stages back from where you should be is frustrating and expensive. Where does your business sit, and are you using the techniques that you should be?

Marketing measurement stages, from small businesses to the largest brands. 1, One on one: you can simply ask customers where they heard about you; stops working when you have too many customers to know them all. 2, Direct response: simple campaigns, one at a time, tracked with response codes and web analytics; stops working when you run several overlapping channels. 3, Attribution: customers see you in several tracked places and the journey to purchase is quick; stops working when you add broadcast media whose effects can’t be tracked and last a long time. 4, Modelling: statistical modelling unpicks what’s motivating customers; stops working when sales are so large and stable that marketing seems not to affect them within a measurable time. 5, Audience reach: a household name, where no sales measurement of a single campaign will really work.

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